Results driven technically astute IT professional offering 12+ years of success in ITSM. Enriched diverse background in core roles like enterprise operation centers, technical support, customer service, hardware installation & configuration, networking & security, systems administration, and cloud computing. Equipped with a robust skill-set and heightened awareness of industry-wide challenges like the growth in Big Data, mobile-based administration, data analysis and the growing concern of data preservation and privacy in the cloud.